Frequently Asked Questions
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What is the AI Token system and how does it work?
The Ritsbo AI Token System is a consumption-based credit system that powers all AI-driven services — including the AI Video Generator, AI content generation, AI blog writer, and other AI tools. **How tokens work:** - Each AI action consumes a specific number of tokens based on complexity (e.g., text generation costs fewer tokens than video generation). - The exact token cost is always displayed before you confirm any action. - **Monthly allowance:** Active subscriptions receive a monthly token allowance credited at the start of each billing cycle. - **Top-ups:** You can purchase additional token packages anytime from your dashboard. - Monthly allowance tokens reset each billing cycle and do not roll over. Purchased top-up tokens do not expire as long as your account is active. - If an AI generation fails due to a platform error, consumed tokens are automatically refunded. Tokens have no cash value and purchased packages are non-refundable.
Does Ritsbo charge transaction fees on my sales?
**No.** Ritsbo does not charge any platform transaction fees. You only pay the standard payment processing fees charged by Stripe (2.9% + 30¢) or PayPal, which are the same on every platform. For comparison, Shopify charges an additional 0.5%-2% transaction fee on top of payment processing fees (unless you use Shopify Payments). At $20,000/month in sales, Shopify's transaction fees alone can add $100-$400/month. On Ritsbo, that cost is $0.
How does the AI website builder work?
Ritsbo's AI website builder creates a complete, ready-to-sell online store from a plain-English description in under 60 seconds. **What the AI generates:** - A unique, professionally designed store layout (no two stores look the same — the AI synthesizes a custom design, not a template) - All standard pages: Home, Products, About, Contact - 150-250 pre-loaded products in your niche with SEO-optimized descriptions - SEO metadata (meta titles, descriptions, image alt text, structured data) - Branding (colors, fonts, button styles) tailored to your niche - Legal pages (Terms, Privacy, Refunds, Shipping) **After the AI builds your store**, you can customize everything with the visual editor — change colors, edit text, add sections, swap images, and rearrange pages. No coding required.
Is there a free trial? Do I need a credit card?
Yes. Ritsbo offers a **14-day free trial** with **no credit card required**. During the trial, you can: - Build a full store with the AI website builder - Browse and add products from the dropshipping catalog - Customize your store design with the visual editor - Explore all AI agents and marketing tools At the end of the 14-day trial, your store remains accessible but is marked as "trial expired" until you upgrade to the $59/month plan. You will not be charged automatically — you must manually upgrade to continue selling.
How much does Ritsbo cost?
Ritsbo costs **$59/month flat** with **no platform transaction fees**. You only pay the standard Stripe/PayPal processing fees (2.9% + 30¢ per transaction), which are the same on every platform. **What's included in the $59/month:** - AI website builder with unlimited stores - 150-250 pre-loaded dropshipping products per store - AI content generation (product descriptions, blog posts, SEO meta tags) - Built-in SEO automation and sitemap generation - Email marketing tools and abandoned cart recovery - 6 AI agents (content, ads, social media, sales, payments, analytics) - Hosting, SSL, and custom domain support - 14-day free trial — no credit card required **No hidden costs:** No premium themes ($180-$350 on Shopify), no per-app subscriptions ($10-$100/month each), and no transaction fees on top of payment processing.
What products come pre-loaded with my store?
Each Ritsbo store comes pre-loaded with **150-250 researched products** in your chosen niche. Products are sourced from vetted suppliers with competitive pricing and reliable shipping. **What's included with each product:** - High-quality product images (multiple angles) - SEO-optimized product descriptions written by AI - Competitive pricing with built-in profit margins (minimum 65% fee-inclusive margin enforced) - Supplier ratings and shipping estimates - Automatic inventory sync and stock status You can also browse the full catalog of 9,000+ products and add any product to your store. Digital products (ebooks, courses, guides) are also available for instant delivery to your customers.
How does dropshipping work on Ritsbo?
Ritsbo's dropshipping is fully built-in — no third-party apps needed. Here's how it works: 1. **Products are pre-loaded** — Your store comes with 150-250 products already added, with supplier relationships established. 2. **Customer places an order** — The customer buys from your store at your retail price. 3. **Order is routed automatically** — Ritsbo's system routes the order to the correct supplier/vendor for fulfillment. 4. **Supplier ships directly** — The product ships from the supplier to your customer. You never handle inventory. 5. **You keep the profit** — The difference between your retail price and the supplier cost is your profit. **Pricing is automated:** Ritsbo's dynamic pricing engine calculates your retail price from supplier cost + shipping + target margin (minimum 65%), and automatically re-prices when supplier costs change. You never sell at a loss.
What is Ritsbo and how does it work?
Ritsbo is an all-in-one AI-powered e-commerce platform that lets you launch a fully stocked online store in under 60 seconds. Unlike traditional builders where you manually select themes, install apps, and add products one by one, Ritsbo's AI builds your entire store — design, products, SEO, payment setup — from a plain-English description of your business. **How it works in 3 steps:** 1. **Describe your store** — Tell the AI what you want to sell (e.g., "a pet supplies store" or "a fitness apparel brand"). 2. **AI builds everything** — The AI generates your store design, loads 150-250 pre-researched products, writes SEO-optimized descriptions, and configures checkout. 3. **Start selling** — Connect your domain, set up Stripe or PayPal, and you're live. Ritsbo replaces Shopify plus 5-10 paid plugins with one subscription: website builder, dropshipping catalog, AI content generation, SEO automation, email marketing, and AI agents are all included.
What is the Ritsbo AI Token System?
The Ritsbo AI Token System is a consumption-based credit system that powers all AI-driven services on our platform — including the AI Video Generator, AI website content generation, AI blog writer, and other AI tools. Each AI action you take consumes a specific number of tokens based on the complexity and resource cost of the operation. Tokens are a non-refundable platform credit with no cash value.
How long does it take for my store to make money?
**Timeline Expectations:** **Months 1-3: Setup & Learning** - Building store: 1-2 weeks - Marketing setup: 1-2 weeks - First sales: 2-8 weeks depending on efforts - Typical: $0-500 in first month **Months 3-6: Growth Phase** - Optimizing what works - Building audience - Typical: $500-2,000/month - Some reach $5K+ if executing well **Months 6-12: Scaling** - Reinvesting in marketing - Product expansion - Typical: $2K-10K+/month - Top performers: $20K+/month **Success Factors:** - Choose right niche - Consistent marketing efforts - Test and optimize - Customer service excellence - Reasonable expectations **Acceleration Strategies:** - Start with digital products (faster sales) - Use influencer marketing - Focus on SEO for long-term traffic - Build email list from day 1
How do I track my sales and revenue?
**Revenue Tracking Tools:** **Built-in Dashboard:** - Sales overview with daily/weekly/monthly view - Revenue by product, category, traffic source - Orders, conversions, average order value - Customer acquisition cost (CAC) **Data Points Available:** - Total revenue (lifetime + period) - Product performance rankings - Traffic source attribution - Refunds and discounts applied - Tax collected **Export & Integration:** - Export to CSV/Excel - QuickBooks integration - Zapier for custom workflows - API access for developers **Analysis Tips:** - Compare month-over-month growth - Identify seasonal patterns - Track ROAS by marketing channel - Monitor churn and repeat rates
What are the fees and commissions?
**Ritsbo Platform Fees:** **Monthly Subscription Plans:** - Starter Plan: $20/month - Builder Plan: $50/month - Pro Plan: $100/month - Elite Plans: $200–$800/month - No transaction fees from Ritsbo **Payment Processing (Stripe):** - Standard: 2.9% + $0.30 per transaction - International: 3.9% + $0.30 - Stripe handles all payments securely **No Hidden Fees:** - No setup fees - No listing fees - No per-sale commissions from Ritsbo - No account closure fees **Cost Breakdown Example:** - $100 sale → Stripe takes ~$3.20 - You keep ~$96.80 (minus product/shipping costs) - Your subscription plan is a flat monthly fee
Can I offer a free trial for my digital products?
**Yes! Multiple Trial Options:** **Limited Time Trial:** - Free for 7 days, then charge - Charge then offer refund within 7 days - Free sample chapter/module **Access Limits:** - Free lite version vs premium version - Time-limited access (30 days free) - Feature-limited free tier **Implementation:** 1. Create product variant for trial 2. Set trial duration in product settings 3. Automatic upgrade after trial 4. Send email reminders before charge **Best Practices:** - Make trial period compelling - Remove friction from signup - Send value early in trial - Follow up with email sequence
How do I handle digital product refunds?
**Digital Product Refund Policy:** **Our Recommendation:** - Offer 7-14 day refund window - After download, refund at discretion - Track downloads to prevent abuse **Policy Setup:** 1. Set refund window in Stripe 2. Create refund request form 3. Manual review process recommended 4. Document refund criteria **Common Criteria:** - Minimal access (< 10% viewed) - Genuinely unsatisfied - Technical issues - Not as described **Refund Prevention:** - Clear product descriptions - Preview/sample available - Money-back guarantee increases conversions - Customer testimonials reduce refunds
How do I add products to my online store?
**Multiple Ways to Add Products:** **Manual Entry:** 1. Go to Products Dashboard 2. Click 'Add New Product' 3. Fill in details (name, price, description) 4. Upload images 5. Click 'Publish' **Bulk Import:** - CSV file upload - Import from Shopify/WooCommerce - Sellvia/AliExpress integration - Up to 1000 products at once **AI Product Creator:** - Describe your product - AI generates title, description, SEO - Add images - One-click publish **Product Information:** - Required: Name, price, SKU - Optional: Variants, inventory, shipping - Images: Up to 10 per product - Videos: Supported on Pro plans **Inventory Management:** - Track stock levels automatically - Low stock alerts - Backorder options
What payment methods can I accept?
**Accept All Major Payment Methods:** **Credit/Debit Cards:** - Visa, Mastercard, Amex, Discover - Processed via Stripe - Automatic fraud protection **Digital Wallets:** - Apple Pay - Google Pay - Shop Pay - One-tap checkout **International:** - 135+ currencies supported - Automatic conversion - Local payment methods **Setup:** - Connect Stripe in 5 minutes - No coding required - Instant payouts to your bank - 2.9% + $0.30 per transaction **Security:** - PCI DSS compliant - SSL encryption - 3D Secure support - Buyer protection
Do you offer a free trial?
**Yes! Try Ritsbo Free for 14 Days:** **14-Day Free Trial:** - No credit card required to start - Access to core platform features - Build and preview your AI-generated website - Browse our product catalog - Cancel anytime during trial with no charge **What's Included in the Trial:** - AI website builder - 1 website generation - Browse dropshipping catalog - Preview all dashboard tools **After Your Trial:** - Choose a paid plan to keep your site live - Plans start at $20/month (Starter) - Or cancel — no charges, no commitment **Note:** - There is no permanent free plan - A paid subscription is required to publish and run your live store - We offer the trial so you can experience the platform before committing
Can I sell digital products on my Ritsbo website?
**Yes! Built-In Digital Product Sales:** **Digital Downloads:** - Ebooks, PDFs, templates - Music, videos, courses - Software, plugins, tools - Automatic delivery after payment **Features:** - Secure file hosting - Download link expiration - License key generation - Customer dashboard access **Payment Processing:** - Stripe integration included - Accept cards, Apple Pay, Google Pay - Automatic tax calculation - Instant payouts **Delivery System:** - Files delivered immediately - Email with download link - Customer account access - Download limit controls **Supported File Types:** - PDF, ZIP, MP3, MP4 - Any file up to 500MB - Unlimited storage on Pro plans
Can I connect my own custom domain?
**Yes! Custom Domains Fully Supported:** **Free Subdomain:** - yoursite.ritsbo.com included free - No setup required - SSL certificate included **Custom Domain Options:** - yourwebsite.com - shop.yourbrand.com - Any domain you own **Setup Process:** 1. Purchase domain (we recommend Namecheap or GoDaddy) 2. Add domain in Ritsbo dashboard 3. Update DNS settings (we provide exact records) 4. Done! Usually live in 24-48 hours **SSL Certificates:** - Automatically generated - Free forever - Auto-renewal - HTTPS enabled **Email Forwarding:** - Available on Pro plans - hello@yourdomain.com → your email - Professional appearance
Is my website mobile-friendly?
**100% Mobile Optimized:** **Automatic Responsive Design:** - Every template is mobile-responsive - AI-generated sites work on all devices - No extra work needed from you **Device Testing:** - Preview on mobile, tablet, desktop - Built-in device simulator - Test before publishing **Mobile Features:** - Touch-optimized navigation - Fast loading on mobile networks - Thumb-friendly buttons - Readable text sizes **Mobile Commerce:** - Mobile checkout optimized - One-tap payments (Apple Pay, Google Pay) - Mobile shopping cart **Statistics:** - 60% of web traffic is mobile - Google prioritizes mobile-friendly sites - Higher conversion on optimized sites
Do you offer customer support?
**24/7 Support Always Available:** **Live Chat:** - Available 24/7 - Average response: Under 2 minutes - Real humans, not bots - In-app chat widget **Email Support:** - support@ritsbo.com - Response within 6 hours - Detailed technical help - Include screenshots for faster resolution **Knowledge Base:** - 200+ articles - Video tutorials - Step-by-step guides - Searchable database **Community Forum:** - Active community - Share tips and tricks - Get help from other users - Staff regularly participate **Priority Support:** - Available on Pro/Enterprise plans - Dedicated account manager - Phone support - Screen sharing sessions
How long does it take to build a website with Ritsbo?
**Lightning Fast Website Creation:** **AI Builder:** - Initial website: 60-90 seconds - Complete with pages, design, and content - Instant preview available **Template Method:** - Choose template: 30 seconds - Customize content: 15-30 minutes - Launch ready immediately **Custom Design:** - Simple site: 2-4 hours - Complex e-commerce: 1-3 days - Full customization available **After Creation:** - Make unlimited edits anytime - Changes go live instantly - No waiting for approval **Average Timeline:** - Basic website: Same day - E-commerce store: 1-2 days - Enterprise site: 3-7 days
Can I upgrade or downgrade my plan anytime?
**Yes! Flexible Plan Changes:** **Upgrading Your Plan:** - Instant upgrade anytime - Pay only the prorated difference - New features activate immediately - No downtime **Downgrading Your Plan:** - Takes effect at next billing cycle - You keep current features until then - Data is preserved - Can re-upgrade anytime **No Penalties:** - No cancellation fees - No long-term contracts - Change plans as your business grows **How to Change Plans:** 1. Go to Account Settings 2. Click Billing & Plans 3. Select new plan 4. Confirm change **Available Plans:** - Starter: $20/month - Builder: $50/month - Pro: $100/month - Elite Tiers: $200–$800/month
Can I sell products on my Ritsbo website?
**Yes! Full E-Commerce Included:** **Built-in Features:** - Product catalog management - Shopping cart & checkout - Stripe payment processing - Inventory tracking - Order management **Product Types Supported:** - Physical products - Digital downloads - Subscriptions - Memberships - Services **Pricing:** - E-commerce features included in all paid plans - No transaction fees - Only Stripe's standard 2.9% + $0.30 per transaction **Additional Tools:** - Abandoned cart recovery - Discount codes & coupons - Customer reviews - Email notifications - Analytics dashboard
Do I need technical skills to use Ritsbo?
**No Technical Skills Required:** **AI Builder:** - Just describe what you want in plain English - AI generates everything automatically - No coding knowledge needed **Visual Editor:** - Drag-and-drop interface - Point-and-click customization - Live preview as you edit **Pre-built Templates:** - 200+ professional templates - One-click installation - Fully customizable **Support & Resources:** - Video tutorials - Step-by-step guides - 24/7 live chat support - Active community forum If you can use social media, you can build with Ritsbo!
Can I use my own domain name?
**Yes! Custom Domains Included:** **Free Domain Options:** - yourname.ritsbo.com subdomain (all plans) - Free custom domain with annual plans (up to $30 value) **Bring Your Own Domain:** - Transfer existing domain - Connect domain from any registrar - Free SSL certificate included - DNS configuration assistance **Setup Process:** 1. Purchase/transfer domain 2. Update DNS settings (we provide exact instructions) 3. SSL activates automatically 4. Live within 24-48 hours **Domain Registrars We Support:** - GoDaddy, Namecheap, Google Domains - All major registrars supported
How secure is my data?
**Enterprise-Grade Security:** **Data Protection:** - AES-256 encryption at rest - TLS 1.3 for data in transit - Regular security audits - GDPR & CCPA compliant **Infrastructure:** - SOC 2 Type II certified hosting - Daily automated backups - 99.9% uptime SLA - DDoS protection included **Access Control:** - Two-factor authentication available - Role-based permissions - Activity logging - Automatic session timeouts **Payment Security:** - PCI DSS Level 1 compliant - Stripe payment processing - No card data stored on our servers
What support do you offer?
**24/7 Support Channels:** **Live Chat:** - Available on all pages - Average response: <5 minutes - Technical and sales support **Email Support:** - support@ritsbo.com - Response within 24 hours - Priority for active customers **Dashboard Tickets:** - Submit from customer dashboard - Track all conversations - Attach files and screenshots **Knowledge Base:** - 100+ help articles - Video tutorials - Step-by-step guides **Premium Support:** - Phone support (Enterprise plans) - Dedicated account manager - Priority response times
How do I track my order?
**Digital Products:** - No tracking needed - instant delivery to your email and dashboard - Check your dashboard for all digital purchases **Physical Products:** - Tracking number emailed within 24-48 hours of shipment - Track in real-time from your customer dashboard - Updates sent automatically via email **Pre-Made Stores:** - Setup progress updates via email - Timeline: 48-72 hours for completion - Login credentials sent when ready
Can I customize my pre-made store?
**Yes! Full Customization Available:** **Included Free:** - Change colors and fonts - Add your logo and branding - Modify product descriptions - Update contact information **Additional Services:** - Custom design work ($299+) - Advanced functionality ($499+) - Product sourcing and import ($199+) **Self-Service:** - Full WordPress/WooCommerce access - Video tutorials provided - 30 days support included
What is your refund policy?
**Digital Products:** - Full refund if product is not received via download or email - We will resend the product if delivery fails - No refunds for successfully delivered digital products **Physical Products:** - No refunds after 30 days from purchase date - Certain items cannot be returned if opened: underwear, lipstick, personal care items - Damaged products: Report within 24 hours with photos via email or dashboard - Refund requests for damaged items must be submitted within 48 hours - DO NOT return products without contacting us first - Shipping costs for returns will be determined between customer and Ritsbo - Vendor-specific return policies apply and will be listed on vendor profiles **Processing Time:** - Standard order processing: 1-3 business days - Vendors may provide faster processing based on availability - Digital products: Instant delivery
Do I need technical skills to use your products?
No technical skills are required! Our digital products come with step-by-step guides, and our pre-made stores are ready to use. We also provide full support to help you get started.
How long does it take to process my order?
**Digital Products:** Instant delivery after payment confirmation. **Physical Products:** Orders are processed within 1-3 business days. You'll receive tracking information once your order ships. **Pre-Made Stores:** Setup typically takes 48-72 hours after payment.
What's included in the pre-made stores?
Each pre-made store includes: 100 pre-loaded products, professional WooCommerce theme, payment gateway setup, SEO optimization, mobile responsive design, and 30 days of support.
How does the 14-day free trial work?
Start building your website immediately with full access to all features. No credit card required. After 14 days, choose a plan that fits your needs or your site will be paused (not deleted).
Can I upgrade or downgrade my plan anytime?
Yes! You can change your subscription tier at any time from your dashboard. Upgrades take effect immediately, downgrades at the next billing cycle.
Do you offer free resources?
Yes! We provide extensive **free resources** to help you learn and grow: **Free Ebooks:** - Complete E-Commerce Mastery - Dropshipping Success Blueprint 2024 - Digital Marketing Masterclass - Brand Building From Scratch - Social Media Growth Hacks **Free Courses:** - 26+ comprehensive business courses - Topics: Marketing, E-commerce, Business automation - Video lessons and downloadable materials **Free Guides & Checklists:** - SEO checklist - Product launch guide - Social media templates Visit our [Learning Center](/learning-center) and [Free Resources](/resources) pages to access everything!
What services does Ritsbo offer?
Ritsbo provides comprehensive digital solutions including: - **Website Design & Development** - AI-powered websites built in days, not months - **E-Commerce Solutions** - Complete online stores with payment processing - **Digital Marketing** - SEO, social media, email marketing, and paid advertising - **Branding & PR** - Brand identity, press releases, and media placements - **Video Production** - Professional business videos for marketing - **Content Creation** - Blogs, ebooks, courses, and educational content - **Influencer Marketing** - Connect with influencers to promote your brand All services are designed to help businesses grow online with affordable, professional solutions.
How much does a website cost?
Our pricing is transparent and affordable: **AI-Powered Website:** - One-time build fee: $299 - Monthly hosting: $59/month - **Special offer:** 2 months FREE hosting (save $118) **What's Included:** - Custom design tailored to your brand - 5-7 pages (Home, About, Services, Contact, etc.) - Mobile responsive design - SEO optimization - Contact forms and integrations - SSL certificate (secure) - Fast loading speeds **Ready in 3-5 days** - Much faster than traditional development (1-3 months).
What makes Ritsbo different from competitors?
**Key Differentiators:** **1. AI-Powered Speed** - Build websites in days, not months - Faster than agencies, better than DIY **2. Transparent Pricing** - No hidden fees - Clear, upfront costs - Budget-friendly options **3. All-in-One Solution** - Website + Marketing + Content - No need for multiple vendors **4. Free Education** - 26+ free courses - 5+ free ebooks - Extensive resources **5. Real Support** - Actual humans, not bots - Fast response times - We care about your success **6. Proven Results** - 500+ successful projects - Client satisfaction: 98% - Average ROI: 300%+
What payment methods do you accept?
We accept all major payment methods through our secure Stripe integration: **Credit & Debit Cards:** - Visa, Mastercard, American Express, Discover - International cards accepted **Digital Wallets:** - Apple Pay - Google Pay - Link (Stripe's one-click checkout) **Other Methods:** - ACH bank transfers (US only) - SEPA Direct Debit (EU) **Security:** - PCI DSS compliant - SSL encrypted transactions - No card details stored on our servers - Stripe's fraud prevention **Payment Processing:** - Instant for digital products - Authorization hold for physical products - Automatic invoicing and receipts
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